How will Holo-Org ensure SES leaders can focus on citizen engagement?
Amara Diallo
SES Band 2 Leader, Department of Social Services, 42 years old, Senegalese-Australian
I’m Amara Diallo, a 42-year-old Senegalese-Australian SES Band 2 Leader at the Department of Social Services. Engaging with citizens is why I do this job, but last year, repetitive tasks took up 30–40% of my time, and a 15% trust drop made me worry we were losing connection with Australians.
That’s when Miguel Santos, Holo-Org’s Marketing lead, brought his helper mindset to help. Miguel’s team used Holo-Org to augment tasks like drafting reports, saving thousands of hours. I remember a community event in Darwin—Holo-Org handled my workload, with Azure Functions ensuring 100% completion at 99.95% uptime. Miguel’s empathetic approach ensured our communications resonated, and Power BI showed a 15% trust increase.
For APS staff feeling disconnected, Holo-Org frees us to engage with Australians—it’s our tool to rebuild trust. I’m proud to connect with citizens again, knowing we’re making a difference for all Australians.
Vignette Dashboard
- Strategic imperative for enhanced q13 capabilities.
- Need for greater efficiency and innovation for q13 leadership.
- APS Reform Goal: Data-Driven Decisions.
- Successful implementation of new framework for q13 leadership.
- Development of innovative tools for data analysis.
- Achieved 91% improvement in KPI for efficiency.
- Significant enhancement in service quality regarding q13 leadership.
- Increased operational efficiency leading to projected cost savings.
- Strengthened cross-agency collaboration in policy development.
- Scale successful aspects of the q13 leadership initiative.
- Invest in further training and development for staff.
- Continuously monitor and iterate on implemented solutions.
integrity
respect
dynamic
empowerment
collaboration
83%
Note: Score is illustrative for demonstration.
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Note: The content presented is illustrative and intended for demonstration purposes.