
How will Holo-Org support SES leaders during a crisis?
Carlos Mendoza
SES Band 2 Leader, Department of Defence, 44 years old, Chilean-Australian
I’m Carlos Mendoza, a 44-year-old Chilean-Australian SES Band 2 Leader at the Department of Defence. Crises are part of my job—whether it’s a natural disaster or a security threat, I need to ensure continuity. Last year, during a simulated pandemic, I worried our 68% capacity gap would cripple our response, leaving Australians vulnerable.
That’s when I worked with David Okafor, Holo-Org’s Innovation & R&D lead, whose loyalist approach ensured reliability. David’s team set up Holo-Org to operate in the cloud within Australian Azure tenancies, guaranteeing 99.95% uptime. I’ll never forget the moment I saw it draft evacuation plans in real-time, with Azure Functions ensuring 100% task completion. Teams notifications kept my remote staff in the loop, achieving 95% satisfaction. David’s focus on contingency planning meant we had zero downtime, even under pressure.
For APS staff fearing crises, Holo-Org is a lifeline—it ensures we can act swiftly and reliably, protecting Australians. I’m proud to lead a team that’s ready for anything, thanks to Holo-Org’s support.
Vignette Dashboard
- Strategic imperative for enhanced q4 capabilities.
- Need for greater efficiency and innovation for q4 leadership.
- APS Reform Goal: Citizen-Centric Services.
- Successful implementation of new framework for q4 leadership.
- Development of innovative tools for data analysis.
- Achieved 93% improvement in KPI for efficiency.
- Significant enhancement in service quality regarding q4 leadership.
- Increased operational efficiency leading to projected cost savings.
- Strengthened cross-agency collaboration in policy development.
- Scale successful aspects of the q4 leadership initiative.
- Invest in further training and development for staff.
- Continuously monitor and iterate on implemented solutions.
integrity
respect
dynamic
empowerment
collaboration
93%
Note: Score is illustrative for demonstration.

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