
How will Holo-Org support the CTO in system scalability?
Santiago Morales
CTO, Department of Social Services, 43 years old, Colombian-Australian
I’m Santiago Morales, a 43-year-old Colombian-Australian CTO at the Department of Social Services. System scalability is vital for growth—I worried last year’s 72% SaaS failure rate would hinder our ability to serve more Australians.
That’s when David Okafor, Holo-Org’s Innovation & R&D lead, brought his loyalist approach to ensure scalability. David’s team used Holo-Org to scale to 40,000 agents with AKS, ensuring 99.95% uptime. I remember a surge in demand—Holo-Org handled it seamlessly, with Power BI showing zero performance issues, all compliant with APS standards. David’s reliability ensured we could grow sustainably.
For APS staff fearing scalability limits, Holo-Org expands effortlessly—it’s our tool for growth, supporting more Australians. I’m proud to lead this expansion, thanks to Holo-Org.
Vignette Dashboard
- Strategic imperative for enhanced q55 capabilities.
- Need for greater efficiency and innovation for q55 technology.
- APS Reform Goal: Future-Ready Workforce.
- Successful implementation of new framework for q55 technology.
- Development of innovative tools for data analysis.
- Achieved 80% improvement in KPI for efficiency.
- Significant enhancement in service quality regarding q55 technology.
- Increased operational efficiency leading to projected cost savings.
- Strengthened cross-agency collaboration in policy development.
- Scale successful aspects of the q55 technology initiative.
- Invest in further training and development for staff.
- Continuously monitor and iterate on implemented solutions.
integrity
respect
dynamic
empowerment
collaboration
77%
Note: Score is illustrative for demonstration.

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