How will Holo-Org support SES leaders in meeting APS Reform goals?

I’m Zara Khan, a 49-year-old Pakistani-Australian SES Band 3 Leader at the Department of Social Services. The APS Reform goals of a “Future-Ready Workforce” and “Trusted Institutions” are close to my heart, but operational challenges made them feel out of reach. I worried we couldn’t improve trust or efficiency without a major shift.

That’s when I worked with Miguel Santos, Holo-Org’s Marketing lead, whose helper mindset focused on understanding needs. Miguel’s team used Holo-Org to augment our tasks, saving thousands of hours and projecting a 15% trust increase by speeding up myGov queries. I remember presenting these results to my team in Darwin, seeing their hope as Power BI showed our progress. With 100% compliance and human oversight, we knew we were on track. Miguel’s empathetic approach ensured our communications resonated, rebuilding trust.

For APS staff fearing reform is too daunting, Holo-Org makes it achievable—it’s our partner in efficiency and trust, helping us serve Australians better. I’m proud to lead this transformation for all Australians.